This website is operated by Sonos Furniture LTD. As a user of this website (also referred to as the buyer) you acknowledge that any use, including any transactions that you make, is subject to our terms and conditions.

1. When ordering with Sonosfurniture.com you consent to us sending you special offers & promotions by email.
2. The contract between us and the buyer shall be on these terms to the exclusion of all other terms and conditions.

The following terms govern the use of one or more of the following websites by you: sonosfurniture.com. Terms which are specific to the use of this site are set out at the end of these terms and comprise part of them and are incorporated into them.

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS SITE.

By using this Site, you agree to the following terms of use (the “Terms of Use”) and our privacy policy. If you do not agree to these terms, you may not use this Site. Sonosfurniture.com reserves the right, at any time, to modify, alter, or update these Terms of Use from time to time. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.

General

The information contained in this Site, including but not limited to the rules that govern the use of the Site, may be subject to change. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules, as changed. Your confirmation of acceptance will be sought in respect of any changes which substantially affect your position under these terms.

Order Acceptance

If we accept your order, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms. Whereas, following such acceptance, sonosfurniture.com will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order) . If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. sonosfurniture.com acceptance is therefore subject to the availability of products following the receipt of the confirmation email by you. Equally, while sonosfurniture.com endeavours not to make any errors on its website and to ensure that its descriptions, details and dimensions of its products, its prices and other information about sonosfurniture.com or its products, are accurate and up to date, errors can occur. If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation. If you make such a cancellation, the money for the cancelled part of your order will be refunded to your account (or will not be taken at all if the payment process has not begun at that time). Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and sonosfurniture.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Copyright

All Site design, text, graphics, and the selection and arrangement thereof are sonosfurniture.com, all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of sonosfurniture.com is strictly prohibited.

Deposits

If you choose to pay a deposit for your order then you must be aware that the deposit is non refundable if you choose to cancel your order or return the product at a later date. Deposits will be refunded if we cancels your order due to unavailability of a product or a pricing or offer error.

Discount Codes

Discount Codes are restricted to one per customer, per order. Any order that attempts to combine coupon codes in order to gain a greater discount will be cancelled and refunded. Discount codes are solely at the discretion of us and we reserve the right to withdraw any special offer or coupon code at any time.

Alterations

Any alterations made to orders may incur extra charges which will be taken according to the alteration.

Delivery

Delivery costs are non refundable for any reason. While we will do our best to accommodate any delivery requirements and dates, Sonosfurniture.com cannot guarantee that these requests or requirements will be met. Special requirements and any delivery restrictions should be stated at the checkout in the notes section or you should inform a member of staff at Sonosfurniture.com as soon as you place your order by email or phone. In the unlikely event of damage being caused to your property by the delivery team, Sonosfurniture.com will not accept responsibility for any damages or expenses.

We shall not be liable for any loss, economic or loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods.

Please note that adverse weather conditions may delay your delivery.

Cancellation and Returns

Should you change your mind about your purchase we have a 7-day cooling-off period in which you can cancel your order, we will need written communication from yourself ‘customer’ within this time period in order to cancel.

Each bed is made to order and therefore is a non-returnable item. Once the 7 days cooling-off period has been exceeded you will not be able to cancel your order or return your bed.

If the product is being returned because the customer has ordered the incorrect size and in the case of a product not being faulty there will be a charge of £175 to cover the admin, onward delivery and refund process.

The product can be returned at the customer’s own cost within 14 days. If the product is cancelled before being dispatched then there will be a £75 charge to cover the admin fee & the cost of refunding money back onto a card. If delivery cannot be made on the day requested due to access issues or unforeseen circumstances we will attempt a redelivery at your request on a specific day for a charge of £50.00 per bed. If you have any queries then please email us on [email protected]

All returned / exchanged products (including the boxes) must be in their ORIGINAL CONDITION and they must be in their ORIGINAL PACKAGING. N.B. – DO NOT TAPE UP, OR WRITE ON BOXES. They must also be suitably packaged. Responsibility of the goods remains that of the customer until safely received by Sonos Furniture Ltd accepts no liability for goods lost in transit back to our warehouse.